سياسة الاستبدال والإسترجاع والتعويض

At Zamarda Store, we always strive to ensure customer satisfaction and provide high-quality original products. Therefore, we kindly ask our valued customers to carefully review the following policy: 1. No acceptance of exchange or return: Due to the nature of personal care products, we cannot accept exchanges or returns after completing the sale process, to preserve public health and ensure customer safety. 2. Exempted cases: Compensation requests are only accepted in the case of: • Arrival of a damaged product due to our error. • Receiving a completely different product from the original order (this does not include any change or update to the external packaging of the product). • Note: In case of any error caused by the manufacturer, such as minor damage or defects that do not affect the quality or effectiveness of the product, the store is not responsible and no compensation will be provided. Any such error is considered beyond our control, as the store's role is limited to supplying products only. However, we are in continuous contact with suppliers to ensure products meet the highest quality standards. 3. Procedures: If an error occurs as described above, please contact us within 48 hours of receiving the order, providing photos and necessary information to assess the case. 4. Compensation mechanism: • Upon verifying the error, the store has the right to choose the most appropriate option between replacing the product with a matching one or providing a monetary compensation equal to the product's value. Disclaimer: • The store is not responsible for any damages resulting from misuse of the products. • At Zamarda Store, we are keen to ensure your products arrive with the highest quality standards, but in case of any damage or errors during the shipping process by shipping companies, please note that the store's responsibility ends upon delivery of the shipment to the shipping company. In this case, we recommend contacting the relevant shipping company directly to resolve the issue quickly. We appreciate your understanding of our policies and thank you for choosing our store.